Last updated: May 2026 | By CreativeAI Companion Reviews
Delete OurDream AI Account 2026: Save Your Creations Before Leaving
Sometimes creative journeys end, or simply move elsewhere. If you've decided to close your OurDream AI account, this guide walks through the complete process — account deletion, subscription cancellation, data removal, and what happens to the creative work you've built. The process is straightforward; the creative considerations are worth understanding first.
For a full platform overview before deciding, see our OurDream AI review.
Before You Delete: What You'll Lose
Your OurDream AI account holds a creative archive. Deletion is permanent and removes:
- All custom characters you've designed — visual configurations, personality architectures, continuous slider positions, art style selections
- All backstories and lorebooks you've authored — your creative briefs and world-building documents
- Complete conversation history — the narrative memory built across interactions
- Remaining DreamCoin balance (OurDream AI's in-app virtual currency, ~$0.012/coin) — not refundable after deletion
- All generated images and video clips stored in your account
- Voice message history
If you've built complex characters with detailed backstories — 200–500 word creative briefs, lorebooks with world lore — consider exporting or saving that creative writing before proceeding. Once deleted, it cannot be recovered.
Alternative to consider: If the issue is cost, explore the free tier (5 daily image generations, limited chat) or pause your subscription rather than deleting. If the issue is a specific feature or experience, the support team at [email protected] is responsive to creative feedback.
Step 1 — Cancel Your Subscription First
Account deletion does not automatically cancel an active subscription. Cancel before deleting to prevent further billing.
To cancel subscription:
- Log in at ourdream.ai
- Navigate to Settings → Subscription or Billing
- Select Cancel Subscription or Manage Plan
- Follow the cancellation confirmation steps
After cancellation, your Premium access continues until the end of the current billing period. You will not be charged again. For subscription pricing context, see our pricing guide.
Cancellation confirmation: Look for an email confirmation from Dream Studio (billing descriptor: "Dream Studio" on statements). If you don't receive one within a few hours, contact [email protected].
Step 2 — Submit Account Deletion Request
OurDream AI's account deletion is handled through a support request rather than a single in-app button. This is standard practice for platforms holding personal data under GDPR and US privacy regulations.
Deletion path:
- Log in to your account at ourdream.ai
- Navigate to Settings → Account → Delete Account, OR
- Contact [email protected] directly with subject line: "Account Deletion Request"
- Provide your registered email address and confirm the deletion request
- You will receive a confirmation email
Processing time: Deletion requests are typically processed within 30 days. Data retention policies under GDPR (applicable via the Cyprus/TEKTOPIA LTD entity) allow up to 30 days for complete data removal from servers.
Step 3 — Verify Cancellation and Deletion
After submitting, confirm:
- Subscription cancellation email received (check spam folder)
- Account deletion confirmation email received
- No further charges appear on your payment statement (allow 1–2 billing cycles)
- Account login no longer works after deletion confirmation
If charges continue after confirmed cancellation, contact [email protected] with your cancellation confirmation email as documentation.
Data Removal Under Privacy Regulations
Dream Studio USA, Inc. (Albuquerque, New Mexico) and TEKTOPIA LTD (Cyprus, HE 473775) operate under US privacy law and GDPR respectively. Upon deletion:
- Your personal data (email, payment info) is removed from active systems
- Creative content (characters, conversations, generated media) is deleted
- Backup retention: GDPR allows up to 30 days for complete removal from backup systems
If you want to formally invoke your GDPR right to erasure, include "Right to Erasure Request — GDPR Article 17" in your email subject to [email protected]. This creates a formal compliance obligation with documented timelines.
Reactivation: If You Change Your Mind
There is no automatic reactivation path once deletion is confirmed and processed. If you return to OurDream AI after account deletion:
- You will need to create a new account from scratch
- All previous creative work (characters, backstories, conversation history) is gone
- Your DreamCoin balance does not transfer
If you're uncertain about permanent deletion, consider simply logging out and leaving the account inactive. Free tier accounts with no active subscription incur no charges.
Frequently Asked Questions
Cancel your subscription first through Settings → Billing, then submit a deletion request via Settings → Account → Delete Account, or email [email protected] with your registered email and a deletion request. You'll receive confirmation emails for both steps. Deletion processes within 30 days under GDPR.
No, once subscription is cancelled and deletion is confirmed. Cancel the subscription before submitting the deletion request. Keep the cancellation confirmation email. If unexpected charges appear, contact [email protected] with documentation.
No — deletion is permanent and irreversible. Before deleting, save any backstory text, lorebook content, or creative writing you want to keep. Screenshots of character configurations can preserve your visual design choices for rebuilding elsewhere.
They are forfeited. DreamCoins (OurDream AI's in-app virtual currency) are non-refundable per the platform's terms. Use your remaining balance before requesting deletion — spend them on image generation, voice messages, or creative exploration.
Confirmation typically arrives within a few business days. Complete data removal from all systems (including backups) may take up to 30 days under GDPR compliance timelines.